Cancellation, Refund & Package Policy

This section sets out how sections 1.6, 2.6 and 2.7 apply to each package.

6.1 Monthly package

Valid for that month's published schedule. No cancellation, refund, or pause, except as required by your legal right to withdraw (6.4–6.5).

6.2 3-month package

Valid for three months. No cancellation, refund, or pause, except as required by your legal right to withdraw (6.4–6.5).

6.3 6-month package

Valid for six months. You may pause your membership once, for up to 1 month, for reasons such as illness, accident, surgery or pregnancy. Tell us in writing (email) in advance. Unused pause time doesn't carry over and can't be used more than once. Pause requests should normally be submitted at least 48 hours before the requested pause date whenever reasonably possible.

6.4 Withdrawal & partial refunds

You can withdraw for any reason within 14 days of placing your order (see 2.6). If you withdraw after part of your package has already been delivered, we'll only charge you for the part actually delivered — calculated proportionally based on the value of the services already made available to you before your withdrawal request — and refund the rest within 14 days, with no deductions.

6.5 When the refund right ends

If you told us, when placing your order, that you wanted access to start before the 14-day period ended, and we fully delivered your package (full access to that period's schedule), your right to withdraw ends once delivery is complete, and no refund applies from that point on — aside from the partial-delivery case in 6.4. The "no cancellation or refund" rule in 6.1–6.3 always applies subject to this legal exception.